In this video I will go over the 4 best Amazon feedback software tools. These Amazon autoresponder tools will help you as an Amazon seller monitor, manage, and automate emails, product reviews, orders, and feedback. This way you have a better change of keeping your rankings and the Amazon Buy box for your product listings.
This feedback software will help you A/B test subject lines and view open rate analytics. Send or exclude emails based on triggers such as refunds, shipment, delivery, feedback, and repeat buyers. Track and manage all product reviews. Instant notifications whenever a review is posted. Monitor all product listings and get alerts when critical events such as hijackers, buy-box loss, and listing changes occur.
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4 Best Amazon Feedback & Autoresponder Software Tools - Audio file
4 Best Amazon Feedback & Autoresponder Software Tools in 2021 - Video transcript
Hey guys and welcome back to my channel. In this video I would like to go over the 4 best Amazon feedback and autoresponder software tools, so be sure to watch all the way through so you don't miss any of the important details as we do have a lot to cover.
Now, before I hop into this video, if you are new to this channel you're going to want to subscribe as I talk about the best ways to make a full time income with Amazon FBA and always get straight to the point, with that said let's get right into this video.
Now, as a seller on Amazon, it can be all too easy to simply rely on the systems within your sellers account to interact with your customers. And while this can provide a minimum level of customer support, it is becoming increasingly common to use third party services to differentiate your service from the thousands of other Amazon stores.
The importance of reviews can really not be understated. Research has shown that 70% of shoppers see reviews as an ‘important’ factor when choosing a product and in particular, consumers see positive reviews as an indication of quality. The power of a review is clear. The real challenge is getting authentic reviews from your customers.
Software solutions that automate customer service responses and feedback requests are increasingly popular for this reason. Not only do these services increase the level of customer satisfaction, they can also lead to increased positive feedback on your listings, boosting you up the rankings significantly.
With just a few small changes to your processes, you can greatly increase the number of views you receive and also improve you products ratings.
So let’s get started with the first Amazon feedback tool which is Jungle Scout Launch.
Jungle Scout Launch, previously known as Jump Send is a well- known player in the email automation and customer engagement space.
The Jungle Scout suite is one of the most well- known and popular Amazon seller tools, which makes Launch the go to automation tool for many sellers, as they are already well embedded in the Jungle Scout suite of seller tools.
Different to other Amazon review software, Launch runs its own marketplace where sellers can offer discounts in return for reviews, helping to boost your listings quickly and reliably.
The pros of Jungle Scout launch are. It’s part of a well- established suite of Amazon seller tools, keeping all of your tasks in one place. Easy to ‘farm’ reviews and increase listing rank.
It has a solid user interface and great customer support ensure a good user experience. It’s available across 8 of the most popular marketplaces. And it’s also easy to set up email funnels and customizable email templates.
Of course there are also a few cons such as. You have to buy into the whole Jungle Scout ecosystem to make the best use of your subscription.
Little control over customer contact details does not allow you to build an email list in the traditional sense. There is also no free trial, just a 14 day money back guarantee.
What pricing is concerned Launch is an add-on to the wider Jungle Scout suite and the pricing is determined on a sliding scale, which increases based on the 30 day order count from you Amazon account.
This is an attempt to move away from pricing tiers with inclusions and exclusions. Instead, you get full functionality at each level but pay more based on how much you actually use the software which is a nice change. The scale is as follows based on total orders. Up to 500 orders you will pay $49 a month all the way up to $399 if you do more than 10000 orders.
As you can see, even the cheapest plan is not so cheap, but you have to bear in mind that this also combines coupon distribution with email automation, which could easily cost you 20 to $30 a month on its own.
My overall impression is that Jungle Scout Launch is much more than your average autoresponder and feedback manager, but it does come with a price tag to match.
If you are already in deep with Jungle Scout software this is a no brainer. Also, if you need to also distribute coupons, then Launch can also be good value.
However, if you are just wanting to try out email campaigns for the first time, a piece of software with a lower monthly cost may be a better choice, at least to begin with. Now, I left a link for you in the description if you want to check it out.
The next one up is Feedback Five. Feedback Five is a relatively popular piece of feedback software that ticks a lot of boxes when it comes to engaging with your Amazon customers.
It allows you to create new email campaigns and set email templates like other software in the category, while also allowing you to easily track the progress of your Amazon orders and keep an eye on your Amazon reviews. This gives the platform far more utility to Amazon sellers when compared to generic email campaign software.
Here are some of the pros of this software.
It comes with a generous free option, which allows you to trial the software before committing to a paid plan. All plans allow for multiple users, making delegation easy.
All paid plans allow unlimited campaigns. And it has alerts for negative reviews and analytics that can be used to analyze trends.
The downsides of Feedback Five is that there have been very few changes to the software over the years. It works, but it certainly isn’t groundbreaking.
Additional features such as adding new stores or adding extra emails can get costly. And it comes with a dated user interface that does not do the software any justice, combined with unresponsive customer support.
As mentioned, Feedback Five has a generous free tier which gives you two campaigns and 50 emails a month as basically a fully functional, minus the analytics, free trial.
Realistically though, 50 emails won’t get you far and if you are serious, you will quickly graduate to the paid plans, which are at $9.99, $29.99 and $59.99 price points, although the sky’s the limit if you need to add more than 1500 emails.
You only start to get analytics at the $29.99 plan, which are arguably one of the main reasons to choose this software, yet the 1500 emails a month could still be a bit light for real power sellers, meaning a lot of users will need the more expensive plans.
Overall I think Feedback Five works well and does what it says on the box, but the lack of updates and a poor user interface are really making the software show its age.
While the free option is a great trial, once you start sending out bulk emails, it is no longer of great value. This software can be a great starting point for beginners to learn, but you will soon want to try some of the newer, flashier options
Number 3 on my list is FeedbackWhiz, this is a real one stop shop for managing your Amazon reviews and is one of the best pieces of review software out there.
This software package allows you to manage your orders and receive alerts at critical times, allowing you to respond to customer concerns at critical times to avoid bad feedback. The feedback tools and email automation allows you to increase positive responses by choosing the best time to ask for reviews.
All of your communications can also be automated and the success of your strategies tracked and refined using detailed analytics and A/B testing.
FeedbackWhiz comes with a great free plan that gives you access to all features and 150 emails. It also has a clean and easy to use user interface with A/B testing functionality.
The analytics are easy to read, presented as graphs that give you all the info you need at a glance.
It comes with a drag and drop email creator, which lets you create professional looking emails with a minimum of fuss. And super responsive support and customer care.
Some users may find the preset email templates a bit limited, but most people use their own anyway. Having separate plans for email automation and product monitoring can also be seen as a downside.
The free plan is of great value, offering 150 emails and access to all the features of the software, but it is basically a lead magnet for the paid plans, as you will quickly need more emails once you start to use the software effectively.
The other price points for email automation are: $19.99, $39.99, $79.99 and $139.99. At each level you get more campaigns and emails, with the top two plans being unlimited. The biggest difference is that the top plan is the only one to give unlimited marketplaces, with all others only offering one, with the option to pay for more.
Each plan also supposedly offers increased expedited support, with the promise of a dedicated account manager for the premium plan, which if true could be of great value.
Once you get past the email automation plans it gets complicated. To access the review monitoring functionality, you have to pay a monthly add on based on the number of tracked ASINs. This starts at $5 to track 5 products, up to $200 to track 5000.
There are a lot of positives to this software and almost no negatives, making it a great choice for beginner and pro Amazon sellers. Even the lower level plans offer a lot of emails and full functionality, meaning you can get a premium service at a budget price.
The functions of the software are honestly not groundbreaking, but the user experience, clear analytics and strong seller support make FeedbackWhizz a real pleasure to use.
I would really like to see the review tracker price integrated into the pro level plans though, as running two different pricing structures is just needlessly complex.
The fourth and last software tool I want to cover is Feedback Express. Feedback Express is a really polished option for cloud based feedback and communications automation. Created specifically for Amazon FBA sellers, it is designed to help streamline the process of sending out communications at crucial stages in the buying process.
It links in with Amazon API seamlessly to give you real time alerts as a buyer moves through the purchasing process, or when reviews have been received, giving you the opportunity to react fast to any problems.
It comes with a great, easy to read dashboard that puts the crucial information front and center.
Th email templates can be automatically populated with product images and descriptions, giving a professional look with little effort. And all plans include unlimited marketplaces as standard and a 30 day free trial with all features.
The company is based in the UK and billed in pounds, which can make it pricier than other options and introduces exposure to currency fluctuations for long term users. And it has no free plan, only a free trial.
As mentioned, there is a very generous free trial for this software. The paid options start with a £39 plan or £35 if paid annually, up to £177 per month for the premium option.
At all price points, unlimited marketplaces are included, which puts this software among the best for those selling in multiple marketplaces. The only major difference between the plans is the number of included emails, with the $35 plan giving 5000 emails a month.
In my opinion Feedback Express is a real leading choice for those looking to work across multiple marketplaces. Although it is not billed in US Dollars, this shouldn’t be a big issue for those selling internationally anyway.
The whole platform is quite polished and easy to use, making the process of setting up your email campaigns and alerts effortless. One of the biggest pluses in my opinion is the free trial, rather than free plan.
And because the free trial is for a limited time, they have been able to include a real, usable number of emails to help you properly evaluate the software and make an informed decision.
Now, getting your products into the ‘buy box’ is more important than ever with the high level of competition between FBA sellers.
Every day, customer expectations surrounding communications and general service are increasing and if you make no effort in this space, you will begin to get lower reviews compared to the competition. Given the importance customers place on reviews when making a purchase, low reviews can cost you a lot of money.
Compared to the potential downsides and benefits, the price of quality feedback and auto response software is really a drop in the ocean. The great thing is, that after a brief learning curve during the setup process, this kind of software tends to work along in the background with minimum intervention.
With all of the generous free basic accounts and free trials available, there is no reason not to try out one of the leading autoresponders mentioned and see how it can help your Amazon FBA business.
Thanks for watching and please make sure to watch the next videos with more Amazon FBA tips that will show up right about now.